Hardware: VisiCan units and mounts

You can request a return within 30 days of receiving your order. To be eligible, the item must be in the same condition you received it, with all parts and its original packaging, and you'll need your receipt or proof of purchase.

To start a return, email us at info@4tuned.com with your order number. If your return is approved, we'll send you a return shipping label and instructions on where to send your package. Items sent back without an approved return request can't be accepted.

The cost of return shipping is deducted from your refund. We don't charge a restocking fee.

Software upgrades

Software upgrades (5th Generation Graphics, Custom Boot Screen, Read/Clear DTCs) are delivered by email and can't be returned or refunded once delivered. If an upgrade doesn't work as described on your VisiCan, contact us and we'll help.

Damaged, defective, or wrong items

Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get a different model is to return the item you have and, once the return is accepted, place a new order.

Orders shipped to the European Union

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The same condition and proof-of-purchase requirements apply.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we approved your return, please contact us at info@4tuned.com.